Live outside calls
Operator station
Live outside calls
If your station has been designated to receive live outside calls — i.e., those that have neither come through the ESI phone system’s auto attendant nor been transferred — your ESI Feature Phone will:
- Display that you are receiving an outside call
- Ring with a double cadence (internal calls ring with a single cadence).
While you’re on a call, additional live calls to your station will ring with a subdued ring. To answer any additional calls, you must do one of the following:
- Disconnect from the current call.
- Transfer the current call.
- Place the current call on hold or park.
You can press RELEASE to drop a current call and automatically be connected to the next ringing call.
Example:
If your station is able to receive both live outside calls and calls transferred to you from the auto attendant, you may wish to turn off call waiting at your station (to avoid confusion between a call waiting tone in your earpiece and a subdued ring from a live outside call).
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Operator station
If your station has been designated as the operator station, you will also receive calls when a caller dials 0 in the auto attendant or from a station.
Your display will indicate that the call ringing is one of the following:
- A call for the operator — Someone dialed 0.
- A call for your extension — Someone dialed your extension number.
As the operator, you may be responsible to manually change the day/night mode of the system; if so, you must program a programmable feature key to
perform this (initially, the upper-left key will be the day/night mode key). Each time the key is pressed the display will change: DAY,
NGT, HDAY, or AUTO. If you select either DAY, NGT, or HOL, the system will
operate in day, night or holiday mode until you manually change it again. (If the Installer has programmed an automatic calendar, selecting
AUTO will set the system to follow that calendar.)
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Product specifications subject to change without notice.
Copyright © 2005–2008 ESI (Estech Systems, Inc.).