Analog stations

Introduction
Analog station operation
Voice mail operation from an analog station
Analog station programming
1  Select personal greeting
5  Password
6  External message notification
Urgent messages
9  Message Recycle Bin (un-delete)

Introduction

If your station has been installed as an analog station, it will be able to use only standard-type analog telephones. Because these phones are not integrated parts of the phone system as are the ESI Feature Phones, their operation and capabilities will be different.*

*	If you‘re not sure about the installation of your station, contact your Administrator.

Tip:

To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key to easily call-forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward calls not sent to the mailbox associated with your ESI Feature Phone.

Flash

A flash-hook, or flash — a momentary break in the connection — is required to perform many of the station operations described herein. You can generate a flash by momentarily depressing the hook switch (or, if your phone is so equipped, press the special key on your phone).

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Analog station operation

Placing calls

When you first lift the handset you will hear internal dial tone. Dial 9 (or 8 or 71–76 [7 on IVX 20 Plus]) to access an outside line and dial the number. To place an internal call, simply dial the extension number, department number, etc.

Transfer of outside calls

While connected to an outside call, flash and dial the extension number. Hang up immediately to perform a blind transfer, wait until the called party answers, announce the caller and then hang up. If the transferred-to party doesn’t answer, flash to be reconnected to the original caller.

Note:

Your Installer or System Administrator may have enabled trunk-to-trunk transfer for your station. If so, when you flash to initiate the transfer you may dial an outside phone number to which to transfer the caller via a trunk-to-trunk connection.

Conference

You cannot originate a conference from an analog station. Instead, transfer the call to an ESI Feature Phone and initiate the conference from that phone.

Transfer a call to a mailbox

To transfer an outside caller to another user’s mailbox, flash and dial # and the mailbox number. You and the caller will be connected to that user’s personal greeting. You may choose to hang up immediately or listen to a portion of the personal greeting to assure yourself that you have placed the caller into the correct mailbox. If not, flash to exit the mailbox and be reconnected to the original caller.

Note:

Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the privacy of the message, you will automatically be disconnected at the record tone.

Transfer a call to the main greeting

To transfer an outside caller to the main greeting, flash, dial # and hang up.

Transfer a user to his/her mailbox

To transfer to his/her mailbox a user who’s calling from the outside to pick up messages, flash, dial * and the appropriate mailbox number, and hang up.

Call forwarding

Your station has been pre-programmed by the Installer to call-forward your phone when it is busy or does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station or another user’s mailbox.

Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls.

Note:

If the forwarded-to station is busy or doesn’t answer a forwarded call, your ESI phone system will return the call to your mailbox.

To turn off call forwarding, dial 5 6 5 without selecting a destination, and hang up.

Call pick-up

A call ringing at another station can be picked up by pressing and dialing the extension number. Dialing 0 will answer the longest ringing outside call.

Call waiting

If you have enabled call waiting for your station ( xxx 5 3, where xxx represents your extension number), you will hear a tone in your earpiece. Flash to toggle between the original call and the call waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings, lift the handset and you will be reconnected to the other caller.

Call park

Park is used to place callers on “hold” for retrieval from any station within IVX.

To park a call

While on an outside call, flash and dial . A short voice prompt will tell you which line number the parked call is using; you will then receive internal dial tone.

To retrieve a parked call

From internal dial tone, dial and the line number on which the call is parked.
Dial 0 to answer the oldest parked call in the system.

Park recall

If a parked or held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the parked call.

If you are on a call when the recall occurs, you will hear a call-waiting tone. To toggle between the two calls, flash (or hang up, wait for ring, then answer).

Page

This key allows for paging through an overhead paging system and/or designated available telephone speakers.
Press # and 0 to access all available stations.
Press # and 1, 2 or 3 to access a programmed paging zone.

Note:

A page will not be output to the speakers of phones in use.

Tip:

To page for pick up of an outside call, park the caller by dialing

. A voice prompt will indicate the line number. Then page the person and announce the line number for retrieval. For example: “John, you have a call on Park 1. John, pick up Park 1, please.”

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Voice mail operation from an analog station

Your ESI phone system will provide accurate and timely messages. Others will become more comfortable leaving you voice messages if you pick up and respond to your messages promptly.

Personal greetings

Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx. Dial zero to reach the operator, or begin recording at the tone.” You can record up to three different personal greetings in your own voice indicating your availability to return calls.

Examples:

Greeting 1 — “Hi, this is Bill. I’m away from my desk or on the phone. Either dial zero for the operator, or leave me a detailed message at the tone and I’ll respond to it promptly.”

Greeting 2 — “Hi, this is Bill. I’m out of the office. Either dial 1 2 2 for my assistant, leave me a message at the tone — I’ll be checking in regularly — or dial 2 now to leave me an urgent message and I’ll be paged.”

Following is a list of options that you may wish to include in your personal greetings:

Option	Instruction
0	To reach the operator
1	To skip directly to the record tone
2	To mark this message as urgent
8	To the main greeting (if your system is using its built-in auto attendant)
[xxx]	[An extension number of another user]

Shortcut:

When leaving a message in another mailbox, press 1 during the personal greeting to advance directly to the record tone without having to listen to the remainder of the greeting.

You can change the personal greetings as often as necessary by recording over a previously recorded personal greeting.

Warning:

Deleting your personal greeting will not revert to the initial default greeting but will turn your mailbox off.

Message waiting indication

If you have new messages, you will hear a short prompt, “You have messages,” and then internal dial tone whenever you lift the handset to place a call. You can choose to retrieve your messages then or place the call.

Retrieving messages

You can pick up messages from your station, when away from the office or from another user’s ESI Feature Phone.

Lift the handset, and then dial followed by your extension number. If calling from the outside: at the main greeting, press and enter your extension number or have the operator transfer you (he/she can do so simply by pressing VOICEMAIL and then entering your extension number).
If required, enter your password. Your ESI phone system will announce the number of new and old messages and will start playback of messages with the oldest new message and continue until all messages and recordings have played.

Note:

If, while picking up messages, you receive a call-waiting tone, hang up, lift the handset and you will be connected to the waiting call. If you hang up during the playback of a message, the message will be saved.

Voice-prompted instructions will be played at the end of each message. Once you’ve learned these prompts (see the chart below) you can proceed more rapidly by pressing one of the following keys any time during the message or during a prompt.

Functions available during analog station voice mail message retrieval

Note:

Functions marked in yellow either change or are not available when you’re using an ESI Feature Phone. For a comparison, see this link.

Key	Function	Description
1	Pause	Pauses for one minute or until 1 is pressed again.
2	Hear time/date	Pauses the message, plays the time/date of when the message was left, and resumes.
3	Reply	Replies to the originator of a message (if from a user in the system). Record your reply at the tone; press 1 to stop. You will be returned to your mailbox and the original message.
4	Back up (rewind)	When pressed during message playback, rewinds four seconds for each key press. If pressed after the message has finished, it returns you to the beginning of the message.
5	Access user programming	Accesses user programming menu.
6	Move	Moves a copy of the message to another user’s mailbox. To move the message without an introduction, press 6 when prompted. To add an introduction, press 1 when prompted. When you’ve finished your recording, press 1 to stop; you will be returned to the original message in your mailbox.
7	Delete	Deletes the message from the mailbox. (See also “Message Recycle Bin.”)
8	Main greeting	Goes to the main greeting (if your ESI system is using its built-in auto attendant).
9	Save	Saves the message (it will be played as an old message the next time messages are picked up).
9 9	Save as new	Skips over a new message and leaves it as a new message (i.e., it will be played as a new message the next time you pick up messages). You must press the 9 key twice within two seconds.
0	Operator	Transfers you to the operator.
#	To other mailbox	Leaves a message in another user’s mailbox.
	To disconnect	Always press before hanging up (if you press it during playback of a message, the message and any other unsaved messages will be saved).

Retrieving messages from another user’s ESI Feature Phone

Press VOICEMAIL and dial your extension number. Follow the procedures described previously.

Virtual Mailbox Key™

If you frequently pick up your messages from another user’s ESI Feature Phone (or allow that person to pick up your messages), you may program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox. When you have new messages, the key will blink. Press it to automatically connect to your mailbox.

Program the programmable key with VOICEMAIL and your extension number (for more details, see “Programmable feature keys”).

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Analog station programming

After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program.

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1 Select personal greeting

Select the desired greeting number: 1, 2, or 3. The system will prompt to re-record, delete, hear, or select as the current greeting by pressing #.

1 Record personal greeting

Begin recording at the tone; press 1 to stop. The new personal greeting automatically replaces the previous greeting.

Note:

Your mailbox will be disabled if no personal greeting exists.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

Warning:

Don’t delete all of your greetings. If you do, the system will turn off your mailbox until there is once again at least one greeting.

3 Hear current personal greeting

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5 Password

The password will apply to station programming, voice mail retrieval and certain other features (when activated).

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering 0 as the sole password will turn off the password requirement.

2 Delete current password

3 Hear current password

4 Password security level

Select one of the following password levels.

Selection	Result
0	No password required for access from any phone.
1	Password required only for remote access from the outside or other stations.
2	Password always required.

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6 External message notification

Your ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when a message has been taken. You can set the phone number (cell phone, home number, another extension, etc.), the pager number and a delay time — the period that the system is to wait before attempting to deliver the message/page. You can further set the system to deliver only messages marked as urgent.

The Administrator can also set for your station the:

Number to be called or paged
Delay period
Number of attempts
Interval between attempts (in increments of 30 minutes)
“Quiet period” which suspends message delivery for late night, etc.

If you have programmed both an off-premise delivery number and a pager number, the system will prompt you to choose one of the following delivery options:

Phone-only
Pager-only
Phone, then pager — Attempts phone delivery until maximum number of attempts has been tried, then follows paging programming.
Phone and page at the same time
No off-premises delivery

Phone delivery

Whenever it receives a new/urgent message into your mailbox, the system will call the number that you have programmed and play the prompt, “You have messages; please enter your password.” The prompt will repeat three times before assuming that no one has answered and disconnecting.

Upon answering, enter your password (if no password is set, you must enter 0). You will then be connected to your mailbox and can proceed with normal message retrieval operation.

Note:

A “” response instead of the password will cause the system to suspend calling until another urgent/new message is received.

Pager notification

Pager notification can be programmed to operate as the sole notification method or in conjunction with phone delivery.

You can have the system call and activate your external pager whenever the first new/urgent message is left in your mailbox and repeat the page (at the interval programmed by the administrator) until all new messages have been retrieved.

Note:

Entering or deleting the phone number that is to be called for off-premises delivery or to activate your pager will “toggle” the feature — i.e., turn it on or off, respectively.

1 Delivery options

1 Phone

2 Pager

3 Phone then page

4 Phone and page

0 Turn feature off

2 Phone delivery

1 Phone delivery and delay

Enter the phone number followed by # (24 digits maximum).* Don’t include the line access code 9 (or 8 or 71–76 [7 on IVX 20 Plus]). Enter the delay time in 30-minute increments.

*	If pauses or other special dialing characters are required, contact the Administrator.

2 Delete phone number

When prompted, press 2 again to confirm deletion. The system will not attempt delivery until a new number is entered.

3 Hear current phone number

3 Pager notification

1 Enter pager number

Enter the phone number for your pager, followed by # (24 digits maximum).* Do not include the line access code 9 (or 8 or 71–76).

*	If pauses or other special dialing characters are required, contact the Administrator.

2 Delete pager number

When prompted, press 2 again to confirm deletion. The system will not page you until a new pager number is entered.

3 Hear current pager number

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Urgent messages

(Not on IVX 20 Plus.) You can have all new messages delivered as explained above or only those marked as urgent. If you have enabled urgent messages as part of user programming, you must include, in your personal greeting, instructions to the caller to press 2 to mark the message as urgent. In addition, messages marked urgent will be played ahead of other new messages during message retrieval.

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9 Message Recycle Bin (un-delete)

Each user’s most recently deleted 10 messages will be stored in a Message Recycle Bin to allow the user to recover messages that may have been deleted in error.

The most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore the message to your mailbox as an old message.

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