User programming:
An introduction
Overview
Programming help
User programming menu overview
1 Select personal greeting
2 Programmable feature keys
3 Station options
4 Station audibles
5 Password
6 External message notification
9 Message Recycle Bin (un-delete)
Overview
All user-controlled features can be programmed from your station by following the voice-prompted menus to:
- Set or record personal greetings
- Set or change the programmable feature keys
- Enable/disable station options
- Set station ring tone or ring volume
- Set or change your password
- Set message delivery options
- Recover messages deleted in error
Enter programming mode by pressing PROG/HELP (your station will be placed in DND mode until you exit).
Voice prompts will play menu and sub-menu options to access the desired feature. You don’t have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts, you can quickly set any frequently used feature.
Example:
Press PROG/HELP 3 3 1 and then hang up to: enter programming; turn on headset mode; and exit programming (3 3 0 rather than 3 3 1 would turn off headset mode).
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Programming help
During any of the programming steps, press PROG/HELP again to hear a more detailed description of the feature and related programming options.
Exiting programming mode
To exit programming mode, simply hang up.
Password
Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). The password will apply to station programming, voice mail retrieval and certain other features when activated. If you prefer not to have to enter a password, enter 0 as your password or select one of the following password levels:
| Selection | Result |
| 0 | No password required for access from any phone |
| 1 | Password required only for remote access, either off-premises or from other stations within the system |
| 2 | Password always required |
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User programming menu overview
1 Select personal greeting
1 Record
2 Delete
3 Hear
2 Programmable feature keys
(Station keys, line keys, speed-dial keys, other feature keys)
3 Station options
1 Call waiting/background announce
2 Personal greeting reminder
3 Headset operation
4 Outside dial tone preference
5 Hands-free answer
6 Message monitor
4 Station audibles
1 Station ring tone
2 Station ring volume
3 Message ring
5 Password
1 Enter
2 Delete
3 Hear
4 Security level
6 External message notification
1 Delivery options
2 Phone delivery
3 Pager notification
4 Urgent message
9 Un-delete
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1 Select personal greeting
Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #.
1 Record personal greeting
Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces the previous greeting.
2 Delete personal greeting
When prompted, press 2 again to confirm deletion.
Warning:
Your mailbox is disabled if no personal greeting exists. Never delete all of your personal greetings unless you then promptly record at least one new one.
3 Hear current personal greeting
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2 Programmable feature keys
Once you’ve entered program mode and have reached the programmable feature key sub-menu (PROG/HELP 2), you will be prompted to press the desired programmable feature key location, then dial the digits to program and finally confirm by pressing the same programmable feature key again.
Esi-Dex for programmable feature keys
As above, when you have pressed the desired programmable feature key:
- Use Esi-Dex to select a name/number to insert by using the ESI-DEX key. You may use an entry from any of the three lists: Personal, Station, or System.
- To help you more, there is a fourth, special Esi-Dex selection —
FEATURE KEYS— that includes the functions and codes for automatic creation of function keys as described below (“How the programmable feature keys can be set”). - To exit Esi-Dex during programming, press ∗.
How the programmable feature keys can be set
- Line keys — If a line number (1–66)* is programmed,
the programmable feature key becomes a line key, providing the
appropriate lamp information and manual outside-line access.
*1–6 on IVX 20 Plus.
- Station keys — If the dialed digits entered constitute a
three-digit number, the programmable feature key will become a station key,
providing the appropriate lamp information and easy access or transfer.
Three-digit numbers entered can be:
Items Range IVX 20 Plus
(if different)User extensions 100–183 100–113 Group mailboxes 500–516 Not available Department pilot numbers 290–299 [Same] Cascade paging mailboxes 520–529 [Same] Guest/info mailboxes 300–489 No info MBs;
only guest mailboxes
300–309System speed dial numbers 600–699 Not available Q & A mailboxes 490–499 Not available - Speed-dial keys — In addition to programming a programmable feature key with a system speed-dial number, you can create personal speed-dial keys for automatic dialing of frequently called outside numbers. If you program 9 (or 8 or 71–76 [7 on IVX 20 Plus]) plus a phone number, the programmable feature key becomes a speed-dial key. When you program a speed-dial key, there’s no need to insert a pause after the 9 (or 8 or 71–76 [7 on IVX 20 Plus]). However, if a pause is necessary later in the dialing string, press CONF to insert a two-second pause. Additionally, you can press FLASH to insert a hook-flash or # to insert a #. The speed-dial number can be up to 24 characters long.
- Other feature keys — If you
enter one of the following feature codes (i.e., one
that starts with 5), the programmable feature key will
serve as an enable/disable key for that feature. The
Installer may have programmed certain stations for accessing
additional features (consult the Administrator regarding
your access to such features).
Code
Key usage
IVX 20 Plus
IVX 128IP 200/
IP 40/
IVX 128 Plus199 Overhead paging Yes Yes Yes 560 Manual day/night/holiday mode Yes Yes Yes 561 Service observing No Yes Yes 5XXX† ACD agent log on/off No Yes Yes 562 ACD agent wrap No Yes Yes 563XXX† ACD administrator No Yes Yes 564 Headset operation Yes Yes Yes 565 Call-forward Yes Yes Yes 565YYY† Call-forward to a specific extension Yes Yes Yes 568 Message monitor key Yes Yes Yes 569 Background announce Yes Yes Yes 571 Personal greeting 1 Yes Yes Yes 572 Personal greeting 2 Yes Yes Yes 573 Personal greeting 3 Yes Yes Yes 574 Missed Call key No No Yes 575 and 576 Virtual Answer keys No No No 577 QuickPage No No Yes †xxx = ACD department number; yyy = extension number.
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3 Station options
The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it.
1 Call waiting/background announce
2 Personal greeting reminder
3 Headset operation
4 Outside dial tone preference
5 Hands-free answer
6 Message monitor
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4 Station audibles
The station audibles programming provides control of the following audible items:
1 Station ring tone
You can select from six possible tones to help distinguish it
from other nearby ringing phones. Press 
or 
to select a tone, then press # to accept it.
2 Station ring volume
Press or to set the desired ringer volume (range: off to high), then
press # to accept it.
3 Message ring
When enabled, this feature will periodically generate a short ring tone at your station as an additional alert that you have new messages.
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5 Password
1 Enter new password
2 Delete current password
3 Hear current password
4 Password security level
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6 External message notification
1 Delivery options
1 Phone
2 Pager
3 Phone, then page
4 Phone and Page
0 Turn feature off
2 Phone delivery
1 Phone delivery and delay
Enter the phone number (24 digits, maximum) followed by #. Do not include the line access code, 9 (or 8 or 71–76 [7 on IVX 20 Plus]). To insert a two-second pause, press CONF. To insert a “#” to be dialed, press MUTE/DND. Enter the delay time in 30-minute increments.
2 Delete phone number
When prompted, press 2 again to confirm deletion. The system will not attempt delivery until you enter a new number.
3 Hear current phone number
3 Pager notification
1 Enter pager number
Enter the pager number (24 digits, maximum) followed by #. Do not include the line access code, 9 (or 8 or 71–76 [7 on IVX 20 Plus]). To insert a two-second pause, press CONF. To insert a “#” to be dialed, press MUTE/DND.
2 Delete pager number
When prompted, press 2 again to confirm deletion. The system will not page you until you enter a new pager number.
3 Hear current pager number
4 Urgent message activation
Select delivery of all messages or urgent messages only.
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9 Message Recycle Bin (un-delete)
The most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore the message to your mailbox as a new message.
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Product specifications subject to change without notice.
Copyright © 2005–2008 ESI (Estech Systems, Inc.).