Transferring a call

• Transferring an outside call
• Transferring an inside call^†

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Transferring an outside call . . .

. . . to another station

Blind transfer

1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number).
2. Hang up.

   Note:

   If the called person doesn’t answer, the caller will be forwarded either to the called person’s mailbox or another destination the Installer has programmed.

Supervised transfer
(announcing the caller to the called person)

1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number) and wait until the called person answers.
2. Announce the caller (e.g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3. Hang up.

   Note:

   If the transferred-to person doesn’t answer in step 1, press the station key again or press FLASH to be reconnected to the original caller.

. . . to another phone number (trunk-to-trunk transfer)

Blind transfer

1. While connected to an outside call, press TRANSFER and then enter the line access code (9, 8, or 71–76) followed by the telephone number to which you want to transfer.
2. Hang up. Now both outside lines are connected via a trunk-to-trunk connection.

   Note:

   If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g., perhaps you received a busy signal at the remote end, or the recipient simply won’t take the call), just press FLASH. This disconnects the second outside connection, returning you to (and removing from hold) the original call.

Supervised transfer
(announcing the caller to the called person)

1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or 71–76); then dial the phone number to which you want to transfer, and wait until the called person answers.
2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3. Hang up, completing the supervised transfer. Now both outside lines are connected via a trunk-to-trunk connection.

   Note:

   If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g., perhaps you received a busy signal at the remote end, or the recipient simply won’t take the call), just press FLASH. This disconnects the second outside connection, returning you to (and removing from hold) the original call.

. . . to a voice mailbox

Transferring a caller to a mailbox to leave a message

1. While connected to an outside call, press VOICE MAIL and the appropriate station key — or, if your phone has no station key programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the extension number.
2. You and the caller will be connected to that user’s personal greeting. You may choose either to hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that you’ve placed the caller into the correct mailbox).

Transferring a user to his/her own mailbox for message pickup

You can transfer a user who’s calling from the outside directly to his/her mailbox for message pick-up by pressing VOICE MAIL ∗ and the appropriate station key, or dialing the mailbox number and hanging up.

. . . to the main greeting

To transfer an outside caller to the main greeting, press VOICE MAIL and hang up.

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Transferring an inside call† . . .

. . . to another station

Blind transfer

1. While connected to an internal call, press TRANSFER and then either press a station key or dial an extension number.
2. Hang up.

Supervised transfer
(announcing the caller to the called person)

1. While connected to an internal call, press TRANSFER and then either press a station key or dial an extension number; then, wait until the called person answers.
2. Announce the caller (e.g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3. Hang up.

. . . to another phone number

Blind transfer

1. While connected to an internal call, press TRANSFER followed by the line access code (9, 8, or 71–76) and the telephone number to which you want to transfer.
2. Hang up.

Supervised transfer
(announcing the caller to the called person)

1. While connected to an internal call, press TRANSFER followed by the line access code (9, 8, or 71–76) and the telephone number to which you want to transfer, and wait until the called person answers.
2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3. Hang up.

. . . to a voice mailbox

Transferring a caller to a mailbox to leave a message

1. While connected to an internal call, press VOICE MAIL and TRANSFER, and then press a station key or dial an extension number.
2. You and the caller will be connected to that user’s personal greeting. You may choose either to hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that you’ve placed the caller into the correct mailbox).