Optional features
Live outside calls
If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI Feature Phone will:
- Display that you are receiving an outside call.
- Ring with a double cadence (internal calls ring with a single cadence).
While you’re on a call, additional live calls to your station will ring with a secondary ring (see “Station audibles”). To answer any additional calls, you must do one of the following:
- Disconnect from the current call.
- Transfer the current call.
- Place the current call on hold.
You can press RELEASE to drop a current call and automatically be connected to the next ringing call.
Note:
If your station is able to receive both live outside calls and calls transferred to you from the auto attendant, you may wish to turn off call waiting at your station (to avoid confusion between a call waiting tone in your earpiece and a secondary ring from a live outside call).
Operator station
If your station has been designated as the operator station, you will also receive calls when a caller dials 0 in the auto attendant or from a station.
Your display will indicate that the call ringing is one of the following:
- A call for the operator — Someone dialed 0.
- A call for your extension — Someone dialed your extension number.
As the operator, you may be responsible for manually changing the day/night mode of the system (or, on systems that support shared-office tenanting, the tenant of which your Feature Phone is a member). If so, you must program a programmable feature key to perform this (initially, the upper left key will be the day/night mode key). Each time the key is pressed, the display will change to show the mode currently in use: DAY, NGT, DAY2*, NGT2*, HDAY, or AUTO. (AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.) If you select DAY (day mode), NGT (night mode), DAY2 (day2 mode*), NGT2 (night2 mode*), or HDAY (holiday mode), the system (or tenant) will operate in the selected mode until you manually change it again.