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Keys

Programmable feature keys

The phone’s programmable feature keys — four on an ESI Cordless Handset, nine on the 12-Key Feature Phone, 12 on the 24-Key Feature Phone, and 30 on the 48-Key Feature Phone — have been pre-programmed by the Installer. You may wish to add to or change some of these keys to perform different functions explained throughout this User’s Guide. Press PROGRAM to verify current settings (see “User programming: An introduction”).

Important:

Each of the two smaller Feature Phones, 12-Key and 24-Key, has a combination (“combo”) PROG/HELP key, while the 48-Key Feature Phone has separate PROGRAM and HELP keys. If you’re using a 12-Key or 24-Key Feature Phone, press PROG/HELP wherever this User’s Guide instructs you to press either PROGRAM or HELP.
 
Each ESI Cordless Handset has a combination TRANS/CONF/PRG key that you should press when this User’s Guide instruct you to press PROGRAM. (Each Cordless Handset has no access to the system’s Verbal User Guide (“help mode”) and, therefore, no HELP key.)

Note:

To use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, or to use call recording or do-not-disturb mode on an ESI Cordless Handset, you must program these features into programmable feature keys (see “Optional features”).

Fixed-feature keys

The fixed-feature keys on the phone are permanently labeled as to their usage. Each of the FLASH/REDIAL and MUTE/DND keys on the 24-Key Feature Phone has two purposes; your ESI phone system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment. The different phone models have some different fixed-feature keys. (The 48-Key Feature Phone has separate FLASH and REDIAL keys; the 12-Key Feature Phone has neither, although the switchhook can be used to generate FLASH signals and a programmable feature key can be programmed to act as a REDIAL key.)

Feature Phone overlays

Each Feature Phone comes with one overlay for the programmable feature keys. To order additional overlays, visit the DESI™ Web site, www.desi.com. While there, you may also want to download the free Windows-based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products, contact DESI (the DESI Web site contains contact information).

Keys’ LEDs (lamps)

The LEDs (light-emitting diodes), or lamps, associated with the programmable and fixed keys aid in determining the status of their function. In general:

As an example, a blinking red key is a call ringing at another station; blinking green signifies ringing at your station. See also “Line keys.”)

SPEAKER key and speakerphone operation

Note:

The ESI Cordless Handset models and 12-Key Feature Phone each lack a speakerphone.

For hands-free conversation, use the SPEAKER key. When an outside call rings, you can press SPEAKER to connect to the caller via your phone’s built-in speakerphone. This lights the SPEAKER key’s LED. Or, while using the handset, you can switch a call to the speakerphone by pressing SPEAKER and hanging up the handset. (To revert to the handset from speakerphone mode, lift the handset again.) To perform group listening — i.e., have a handset conversation along with the caller’s voice broadcast over your speaker — press SPEAKER while on a handset conversation but don’t hang up the handset.

Hands-free answer (internal calls only)

Note:

To use this feature on an ESI Cordless Handset, you must be using a headset.

You can program your phone either to enable or disable hands-free answer — press PROGRAM 3 5. With hands-free enabled, an internal call to your station generates a short ring and a double connect tone, then automatically connects the caller to your speakerphone. With hands-free disabled, an internal call to your station generates a single-ring cadence; outside calls ring with a double-ring cadence.

Note:

The 12-Key Feature Phone supports only hands-free listening. To answer, you must pick up the handset.

Volume/scroll keys

The two smaller keys just above the dialpad labeled with “down” and “up” arrows serve two purposes:

Notes:

Each ESI Cordless Handset lacks scroll keys, and thus doesn’t support features like Esi-Dex or Virtual Mailboxes.
 
To control volume on a Cordless Handset, use the buttons on the Handset’s side.

MUTE/DND

To disable your handset or speaker microphone during a conversation (either with the handset or speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly and the display shows MUTED.

When your phone is idle and you wish to make sure its calls go straight to voice mail, press MUTE/DND to toggle your phone in or out of DND (do-not-disturb) mode. The display will show DND and the MUTE/DND LED will glow amber.

Notes:

If you press MUTE/DND while your phone is ringing, this forwards the call to your voice mailbox and your station will be placed in DND.
 
On each Cordless Handset, muting is handled by the side-mounted MUTE button. For DND capability, assign key code 578 to a programmable feature key.
 
If your system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

Soft feature keys

Soft feature keys are dynamic: when used, they constantly change your ESI Feature Phone’s status. These soft keys, located under the display, include ESI-DEX, PROGRAM, and the scroll keys. Along with spoken and displayed commands, they guide you through the use of Esi-Dex, various programming activities, and controlling the volume of your phone’s handset and speaker.