Index
# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
# (Numerals)
12-Key Feature Phone
ACD agent operation
Call waiting
Connecting your ESI [desktop] Feature Phone
Esi-Dex
Headset operation
Keys
Live recording
Message monitor mode (live call screening)
Message retrieval
Optional features
Override ring
Personal greetings
Special keys
Status indicator lamp
User programming menu
24-Key Feature Phone
Call forwarding
Connecting your ESI [desktop] Feature Phone
Display
Esi-Dex
Esi-Link features
Keys
Location Keys
48-Key Feature Phone (digital or IP)
Connecting your ESI [desktop] Feature Phone
Display
Esi-Dex
Esi-Link features
IP Feature Phone II
Keys
Location Keys
Remote IP Feature Phone
60-Key Expansion Console
Connecting
Connecting your ESI [desktop] Feature Phone
Location Keys
911/emergency
A Back to top
Accessing
Message Recycle Bin (un-delete)
Troubleshooting Remote Phone
Using feature keys with Esi-Link
Message Recycle Bin
Virtual Mailbox
Web
ACD
ACD agent operation
ACD department
Member
Administrator display
Agent log-on/off key
Display indications
LED indicator
Wrap mode
ADD-A-NAME
prompted
Administrator
Analog stations
Off-premises message delivery — Analog stations
Optional features
Agent
Agent log-on/off key
Programming
Analog stations
Caller ID on
Introduction
Off-premises delivery
Programming
Voice mail operations from
Attendant operation
AutoPage
B Back to top
Background announce
Call waiting
Optional features
Background announce key
Call waiting
Optional
features
Basic phone use
Blind transfer
Transferring calls
Transferring calls – Analog stations
C Back to top
Call forwarding
Call pickup
Analog stations
Call waiting
Analog stations
Background announce
Station-to-station
Call waiting/background
Caller ID
Analog stations
Call waiting
Display indications (ACD)
Esi-Dex
Message retrieval
Optional features
Special keys
Calling
Call forwarding
Call pickup
Call waiting
Call waiting – Analog stations
Call waiting and ACD
Esi-Dex
Help mode (Verbal User Guide)
Placing calls – Analog stations
Transferring calls – Analog stations
Cascade paging mailbox programming
Centrex
CFWD
Analog stations
Call forwarding
Optional features
Other Esi-Link features
CONF
Conference calling
Other Esi-Link features
Conference calling
Analog stations
Connecting your ESI [desktop] Feature Phone
Console(s), Expansion
Connecting
Cordless Handset
Call forwarding
Connecting your ESI Cordless Handset
Display
ESI Cordless Handsets
Keys
Local CO key
Location Keys
Other Esi-Link features
D Back to top
Day/night mode
DEL
Deleting message
Delivery
Department
Call pickup
Display indications (ACD)
Dex
Dial tone preference
Direct station selection
Display
Display indications (ACD)
DND (do-not-disturb) mode
Direct station selection
Display
Help mode (Verbal User Guide)
Keys
Leaving messages . . .
While logged on: no DND, monitor mode
or call forward
E Back to top
Earpiece
Call waiting
Call waiting – Analog stations
Optional features
Echo (with VoIP)
Basic phone use
Troubleshooting
Troubleshooting Remote Phone
EDIT
ESI
About ESI • Trademarks info
Introduction
What this User’s Guide covers
ESI Cordless Handset
See Cordless Handset
Esi-Dex
Keys
Esi-Link
Defined
Dialing
Hold
IP Gateway
Location Keys
Location numbers
Network numbering
Paging
Programmable feature keys
Remote IP Feature Phones
Esi-Networx
Esi-Test
Esi-Tools Users’ Kit
ESI Feature Phone
12-Key Feature Phone
24-Key Feature Phone
48-Key Feature Phone
IP Feature Phone II
Remote IP Feature Phone
Call waiting
Esi-Dex
Hold/exclusive hold operation
Introduction
Message retrieval
Optional voice mail features
Cascade paging mailboxes
Group/broadcast mailboxes
Guest mailboxes
Q & A mailboxes
Paging
Using feature keys with Esi-Link
ESI IP Gateway
Ethernet
Connecting your ESI [desktop] Feature Phone
Troubleshooting Remote Phone
Exclusive hold
Exiting
Help
F Back to top
FLASH
Analog stations
Call hold
Call waiting
Call waiting – Analog stations
Conference calling
Other Esi-Link features
Special keys
Transferring an outside call . . .
Transferring calls – Analog stations
FLASH key
Special keys
FLASH/REDIAL
FLASH/RELEASE
Generate
G Back to top
Group/broadcast mailboxes
Programming
Group listening
Guest mailboxes
Off-premises
delivery
Phone delivery
Programming
H Back to top
Hands-free answer
Direct station selection
Keys
User programming menu
HDAY
Headset jack
Headset key
Headset operation
Optional features
Headset mode
Headset operation
Optional features
User programming menu
HELP
Help menu
Help mode (Verbal User Guide)
Exiting
Keys
User programming: An introduction
Hold
12-Key Feature Phone
24-Key Feature Phone
48-Key Feature Phone
AutoPage
Call hold
Call waiting
Conference calling
Display indications (ACD)
Esi-Dex
Exclusive hold
Difference
between hold and
Retrieving a call from
Help mode (Verbal User Guide)
HOLD key
LED
Keys
Override ring has no effect on hold recall
Retrieving a held call
Using feature keys with Esi-Link
Wrap mode
I Back to top
Integrated Answering Machine
Answering machine members (S-/C-Classes)
Personal
greeting keys
Voice messaging on IVX S/C-Classes
Internal calls
Basic phone use
Outside dial tone preference
Placing calls
Internet site (use of when troubleshooting Remote Phone)
IP
48-Key Feature Phone
Esi-Link
Troubleshooting Remote Phone
IP Feature Phone
48-Key Feature Phone
Connecting your ESI [desktop] Feature Phone
Troubleshooting Remote Phone
IP PBX
IVX 128e
IVX 128x
IVX 20c
IVX 256x
IVX 42s
IVX 56s
IVX 72e
IVX C-Class
IVX E-Class
IVX S-Class
IVX X-Class
K Back to top
Keys
Personal greetings
User programming menu
L Back to top
LAN
LCD
See Display
Leaving messages
LEDs
Direct station selection
Hold/exclusive hold operation
Keys
LED indicator (ACD)
Line keys • Private line
Live recording
Message retrieval
Off-premises message delivery
Personal greetings
User programming menu
Line keys
Basic phone use
Dial tone
Hold/exclusive hold operation
User programming menu
Live call screening (Message monitor mode)
Live outside calls
Live recording
Local CO key
Location Dex
Esi-Dex
Other Esi-Link features
Using feature keys with Esi-Link
Location Keys
Dialing an Esi-Link location
Dialing into an ESI IP Gateway
Hold/exclusive hold operation
Using feature keys with Esi-Link
60-Key Expansion Console
Location numbers
Dialing an Esi-Link location
Dialing into an ESI IP Gateway
Location Keys
Other Esi-Link features
Programmable feature keys and Esi-Link: An introduction
Using feature keys with Esi-Link
Log-on/off key
M Back to top
Manual day/night/holiday mode
Master Station (S-/C-Classes)
Message monitor key
Message monitor mode (live call screening)
Message Recycle Bin (un-delete)
Analog stations
User programming menu
Message retrieval
Off-premises message
delivery – Analog stations
Guest mailboxes
Urgent messages – Analog stations
Voice mail operation from an analog station
Off-premises delivery
Urgent messages
Messages
Leaving messages . . .
Message monitor mode (live call screening)
Moving and deleting a message
Missed-Call Key
Mute/DND
MUTE/DND key
Optional features
N Back to top
Network numbering (in Esi-Link)
O Back to top
Off-premises message delivery
Analog stations
User programming menu
Operator station
Optional features
Outside calls
Basic phone use
Call hold
Call pickup
Call pickup – Analog stations
Dialing an Esi-Link location
Hold/exclusive hold operation
Keys
Line keys • Private line
Paging
Paging – Analog stations
Transferring an outside call . . .
Transferring calls – Analog stations
Blind transfer
Supervised transfer
Transferring
Dialing an Esi-Link location
Transferring an outside call . . .
Outside dial tone preference
Override ring
P Back to top
Paging
Password
Cascade paging mailboxes
Group/broadcast mailboxes
Guest mailboxes
Message retrieval
Off-premises message delivery
Analog stations
Q & A mailboxes
User programming menu
Using feature keys with Esi-Link
Voice mail operation from an analog station
PBX
Personal Dex
Esi-Dex
Message retrieval
Optional features
Personal greeting keys
Personal greetings
AutoPage
Group/broadcast mailboxes
Guest mailboxes
Leaving messages . . .
Message monitor mode (live call screening)
Off-premises "reach me"
Off-premises message delivery
Optional features
Reminder
Select personal greeting
Transferring calls
Analog stations
Urgent messages – Analog stations
User programming menu
Voice mail operation from an analog station
PROG/HELP
Help mode (Verbal User Guide)
Keys
PROGRAM
12-Key Feature Phone
24-Key Feature Phone
48-Key Feature Phone
Keys
Optional features
User programming menu
Programmable feature keys
12-Key Feature Phone
24-Key Feature Phone
48-Key Feature Phone
ACD
Administrator key
Agent log-on/off key
Call forwarding
Dial tone
Esi-Link
Dialing an Esi-Link location
Other Esi-Link features
Using feature keys with Esi-Link
Group/broadcast mailboxes
Guest mailboxes
Location Keys
Message retrieval
Optional features
Personal greetings
User programming menu
Wrap mode
Programming
Cascade paging mailboxes
Group/broadcast mailboxes
Menu
Q & A mailboxes
Q Back to top
Q & A mailboxes
Quick Groups
In Esi-Link
Quick Move
In Esi-Link
QuickPage
R Back to top
Reach-me
RECORD key and LED
Recording
REDIAL
Message retrieval
Optional features
RELEASE
Remote IP Feature Phone
Basic phone use
Connecting your ESI [desktop] Feature Phone
Troubleshooting Remote Phone
Using feature keys with Esi-Link
Retrieving messages
Off-premises message delivery
Ring tone and volume
RJ-11
S Back to top
Scroll keys
Second Expansion Console
Connecting
Connecting your ESI [desktop] Feature Phone
Service observing
Speakerphone, SPEAKER key
24-Key Feature Phone
48-Key Feature Phone
Basic phone use
Special keys
Speed-dial keys
Station-to-station
Call waiting
Override ring
Station Dex
Esi-Dex
Other Esi-Link features
Station keys
Basic phone use
Call pickup
Call waiting
Conference calling
Direct station selection
Leaving messages
Message retrieval
Group/broadcast mailboxes
Other Esi-Link features
Outside dial tone preference
Transferring an outside call
User programming menu
Station options
Ring tone and volume
Status indicator lamp
Supervised transfer
System Administrator
ACD administrator key
Cascade paging mailboxes
Conference calling
Dialing into an ESI IP Gateway
Esi-Dex
Esi-Link
Other Esi-Link features
Overview
Programmable feature keys and Esi-Link: An introduction
Using feature keys with Esi-Link
Group/broadcast mailboxes
Guest mailboxes
Location Keys
Off-premises message delivery
Analog stations
Optional features
Q & A mailboxes
Override ring
Paging
Special keys
System Dex
T Back to top
TAPI
12-Key Feature Phone
24-Key Feature Phone
48-Key Feature Phone
Connecting your ESI [desktop] Feature Phone
What this User’s Guide covers
Transferring a call
U Back to top
Un-delete (Message Recycle Bin)
Q & A mailboxes
Urgent messages
Analog stations
Voice mail operation from an analog station
Personal greetings
User programming menu
User programming
Exiting programming mode
Menu
V Back to top
Verbal User Guide
Virtual Answer keys
Virtual Mailbox Key
Cascade paging mailboxes
Esi-Link
Other Esi-Link features
Using feature keys with Esi-Link
Group/broadcast mailboxes
Guest mailboxes
Q & A mailboxes
User programming menu
VOICE MAIL key
LED
Optional features
Using feature keys with Esi-Link
Voice mail operation
Analog station
VoIP
Volume/scroll keys