Help mode
(Verbal User Guide)
Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.
Notes:
As explained elsewhere, each of the
two smaller Feature Phones, 12-Key and 24-Key, has a combo PROG/HELP key.
The ESI Cordless Handsets have no access to the Verbal User Guide and, therefore, no
HELP key.
Tutorial
When your station is idle, press HELP, and then follow the spoken Help menu to:
- Learn how to use the phone
- Hear a description of how any key is used
- Learn how to use voice mail features
- Hear a complete tutorial on phone operation
Help during station programming
To hear a detailed description of a function you wish to program, press HELP while programming it.
Help during a call
Press HELP while on a call and this will place the call on hold, whereupon you can use Help mode to hear a description of the function you wish to perform. When you exit Help mode, you will be reconnected to the call.
While you are either in Help mode or programming your phone, your station will be temporarily placed in DND (“do-not-disturb”; see “MUTE/DND”). Anyone calling your station while you are in DND will be forwarded to your mailbox (or other destination set by the Installer).
Exiting Help mode
To exit Help mode, simply hang up.