Personal greetings

To program your personal greetings, press PROGRAM 1. Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx. Dial 0 to reach the operator or begin recording at the tone.” You can record up to three different personal greetings in your own voice indicating your availability to return calls.

Examples

Sample greeting 1: Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial 0 now to reach our operator, or leave me your name, number and message at the tone and I’ll get back to you as soon as I can.

Sample greeting 2: Hi, this is [name]. I’m out of the office. You may dial 1 2 2 now for my assistant or, if you prefer, you may leave me a voice message at the tone — I’ll check in regularly — or, if it’s important, either dial 4 now to reach me on my cell phone* or dial 2 now to leave me an urgent message that will page me automatically.

Sample greeting 3: Hi, this is [name]. I’m away from my desk at the moment. To have me paged, dial 3 now. To reach the operator, dial 0 now. Otherwise, leave your name and phone number at the beep so I can return your call.*

These sample greetings refer to one or more certain features which may not be activated for your extension; consult your System Administrator for additional information, if necessary.

Depending on auto attendant usage and your personal preferences, you may wish to include one or more of these options in your personal greetings (to be activated, each must be dialed during playback of the greeting, before the beep):

Option	Instruction
0	To reach the operator
1	To skip directly to the record tone (or “beep”)
2	To mark this message as urgent (see “Urgent messages”)
3	To page (internally) the person for whom the caller is leaving a voice mail message
4	To perform “off-premises “reach-me”**
8	To the main greeting (if your system is using the auto attendant)
XXX	An extension number of another user

If your system is using ESI Presence Management, consult the Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using IVX Presence Management, consult your System Administrator. For more information about IVX Presence Management, visit www.esi-estech.com/presence.

Note:

Option 3 is available only when personal greeting 3 has been recorded; and option 4 is available only when personal greeting 2 has been recorded.

You can change any personal greeting as often as necessary, by just recording over a previously recorded personal greeting.

Warning:

Don’t delete all of your personal greetings; make sure at least one always remains. Deleting all the greetings will turn off your mailbox.

Personal greeting keys

You can program a programmable feature key as a personal greeting key for any one of the three personal greetings. Once created, this shortcut can then be used to activate the associated personal greeting (the key’s LED will glow green and the greeting will be played as confirmation).

Note:

To re-record this greeting, press RECORD while the confirmation is playing and follow the prompts (on a 12-Key Feature Phone, which has no RECORD key, press PROG/HELP 1 3 1 from idle).