Optional voice mail feature:
Guest mailboxes
(Not available for older models
with Integrated Answering Machine)
Important:
This is a special, optional feature not explained in the tutorial. Be sure to get your guest mailbox number from the System Administrator.
Guest mailboxes are perfect for someone such as an outside salesperson or manufacturing employee who doesn’t have an internal extension assigned to him/her but still needs a mailbox. You can handle a guest mailbox as if it were a regular extension (i.e., list it in the directory, assign a programmable feature key for transfer to it, etc.).
Notes:
A guest mailbox must have at least one personal greeting recorded to be activated and, thus, able
to accept messages.
If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide
(ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure
whether your system is using ESI Presence Management, consult your System Administrator. For more information about
ESI Presence Management, visit www.esi-estech.com/presence.
You also can use the off-premises “reach-me” feature with a
guest mailbox.
Personal greetings
You can record up to three different personal greetings in your own voice indicating your availability to return calls. Also, you can change the personal greetings as often as necessary by recording over a previously recorded personal greeting. (See “Personal greetings” to learn how to program these greetings.)
Retrieving guest mailbox messages from an ESI Feature Phone
To retrieve guest mailbox messages from an ESI Feature Phone, you follow the same procedure described in “Retrieving voice mail messages using another user’s ESI Feature Phone,” except that in this case you enter your guest mailbox number rather than an extension number.
Keys’ functions during voice mail message retrieval
See this chart.
Virtual Mailbox Key
Programming your guest mailbox from an ESI Feature Phone
To enter guest mailbox programming, press PROGRAM ∗, then the mailbox number, and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up.
Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx. Dial 0 to reach the operator or begin recording at the tone.”” You can record up to three different personal greetings in your own voice indicating your availability to return calls. To record a personal greeting, enter guest mailbox programming as described above, press 1, and then follow the instructions you’ll hear.
Tip:
If necessary, review “Personal greetings” for options and sample greetings.
You can change any personal greeting as often as necessary, by just recording over a previously recorded personal greeting.
Warning:
Don’t delete all of your personal greetings; make sure at least one always remains. Deleting all the greetings turns off your mailbox.
Select the desired greeting number — 1, 2 or 3. The current greeting will be played followed by prompts to re-record, delete, hear again, or select as the current greeting by pressing #.
1 Record personal greeting
Begin recording at the tone, press 1 to stop. The new personal greeting automatically replaces the previous greeting.
Important:
Your mailbox will work only if at least one personal greeting exists for it.
2 Delete personal greeting
When prompted, press 2 again to confirm deletion. (See “Important” note, above.)
3 Hear current personal greeting
Password
See “Password.”
Off-premises message delivery
See “Retrieving messages from an off-premises location.”
Message delivery to a phone or pager
See “External message notification.”
Urgent messages
Message Recycle Bin (un-delete)
ESI Mobile Messaging options
See “ESI Mobile Messaging options.”
Note:
This feature is available only if your ESI system is using ESI Mobile Messaging. If you’re not sure whether it is, consult your System Administrator.
