Optional voice mail feature:
Cascade notification mailboxes
(Not available for older IVX S-Class and IVX C-Class models with Integrated Answering Machine)
Important:
This is a special, optional feature not explained in the tutorial. Be sure to get your cascade notification mailbox number from the System Administrator.
A cascade notification mailbox pages up to three designated numbers (of up to 24 digits each) in a sequence called a cascade.
If a cascade notification mailbox receives a new message, the ESI phone system dials the first number for a set number of times. If it receives no response, the ESI phone system then dials a second number for a set number of times. If, again, there is no response, the ESI phone system dials the third number; and the system then dials all three numbers, in sequence, until someone does finally retrieve the message. This is useful for a variety of individuals who must be “on-call” after hours, such as doctors, plumbers, technical support representatives, wrecker drivers, and volunteer firefighters.
Programming your cascade notification mailbox
Cascade mailbox options
You can program up to three external numbers, of up to 24 digits each, to be called or paged whenever the mailbox takes a new or urgent message. The system will dial the first number (for the number of times listed), then dial the second number (for the number of times listed), and finally dial the third number, continuing in this sequence to call all three numbers until the message has been retrieved.
| 1. MB |
2. 1st No. |
3. Type |
4. Attempts |
5. 2nd No. |
6. Type |
7. Attempts |
8. 3rd No. |
9. Type |
| 540 | 2145553232 | PHONE | 2 | 2145554254 | PHONE | 3 | 2145555452 | PAGER |
To program a cascade mailbox, press PROGRAM ∗ and the mailbox number, followed by #. Then, if prompted, enter the password (the default password is the same as the mailbox number). If this is the first time you’ve programmed the mailbox, it will prompt you to record the mailbox greeting. Otherwise, press 6 1 to enter programming of the following cascade mailbox options:
- The mailbox number — [Then press 1 to enter number programming, and proceed to Step 2.]
- First number — The number to be dialed.*
- Type — PHONE† or PAGER. Use the phone’s scroll keys to select.
- Attempts — How many times the system will call before adding the second number.
Range: 0–99 (0 immediately pages all numbers). Default: 1. - Second number — The number to be dialed.*
- Type — PHONE† or PAGER. Use the phone’s scroll keys to select.
- Attempts — How many times the system will call before adding the second number.
Range: 0–99 (0 immediately pages all numbers). Default: 1. - Third number — The number to be dialed.*
Notes:
Use the “up” scroll key to enter special characters; use the “down”
scroll key to backspace. Press # to confirm the inserted character and continue.
Press # # to complete the entry.
To change the number, delete and then re-enter it.
Cascade notification parameters
The cascade notification mailboxes will use the same CO line group and pager dialing pause as programmed by the Installer.
Notification interval
To program the notification interval parameter for a cascade notification mailbox:
- From the programming menu for that mailbox, press 6 2.
- Enter the number of minutes for the interval between attempts.
Range: 1–1440. Default: 30.
Notes:
Enter only the number; do not include a line access code (such as
9). Use the “up” scroll key to enter special characters; use the “down” scroll key
to backspace. You also can use the scroll keys to view the number after it’s saved. To change the
number, you must delete it and then re-enter it as desired.
For those situations where more than one cascade notification mailbox is in operation, the ESI phone system
automatically sends the mailbox number to the display of a cell phone or digital pager, to indicate
which mailbox has new messages.
Retrieving cascade notification
mailbox messages
Retrieving messages when off-premises
If using an off-premises phone
Note:
This capability is available only on systems with “Generation II • Feature Set II” system software (or newer). For more information, contact your ESI Reseller.
- Your off-premises phone rings. When you answer, you’ll hear: “You have new messages in mailbox number [xxx]. Please enter your password. To stop notification, press the ∗ key.”
- Enter the mailbox number and (if necessary) password. The system then will play any new messages in the cascade notification mailbox.
If using a pager
- Call the main number.
- If the auto attendant main greeting answers, press ∗ and
the cascade notification mailbox number. If a live operator answers, have the operator transfer you (by pressing
VOICE MAIL and then ∗,
followed by entry of the cascade notification mailbox number).
Note:
(References throughout this User’s Guide to the VOICE MAIL key refer to the 24- and 48-Key Feature Phones and ESI Cordless Handsets; on a 12-Key Feature Phone, you must have assigned one of the programmable feature keys to be a Voice Mail key.)
Retrieving messages when using an ESI Feature Phone
Press VOICE MAIL ∗ and then enter the mailbox number.