Off-premises “reach-me”

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this feature allows the caller to be forwarded to a number outside the system — i.e., a regular phone number rather than an extension.

You must have personal greeting 2 selected and it must tell callers to press 4 for this feature.

To use this feature, follow these steps:

1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which you want calls forwarded when you’re off-premises. (This is also the same number used for message notification phone delivery (see “Off-premises message delivery”).
2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to be connected to your alternate phone. (See the sample greeting, below.)

When you receive a call forwarded in this fashion, you’ll be prompted to “press any key” to accept the call. If you don’t answer the call, the caller is returned to your voice mailbox on the ESI phone system. Off-premises “reach-me” works on guest mailboxes, as well.

Sample personal greeting 2 for off-premises “reach me”: