Off-premises message delivery
To program this, press PROGRAM 6.
Introduction
The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), and the pager number. You can further set the system to deliver only urgent messages.
The System Administrator can also set for your station the following:
- Number to be called or paged
- Delay period
- Number of attempts
- Interval between attempts (in increments of 30 minutes)
- “Quiet period” which suspends message delivery for late night, etc.
If you have programmed both an off-premise delivery number and a pager number, the system will prompt you to choose one of the following delivery options:
- Phone-only
- Pager-only
- Phone, then pager — Attempts phone delivery until the maximum number of attempts has been tried, then follows paging programming.
- Phone and page at the same time
- No off-premises delivery
Note:
If your system is using ESI Presence Management, your ESI Presence Management-related settings (PROGRAM 7 2) will supercede your settings here. Consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn more about this information, and about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
Message delivery
...To a phone
Whenever your mailbox receives a new or urgent message, the system will call the number that you have programmed and play the prompt: “You have messages. Please enter your password.” The prompt will repeat three times before the system assumes that no one has answered (i.e., because it has “heard” no password) and disconnects.
Upon answering, enter your password (if you have set your password options for no password, you must enter 0 as your password).
Warning:
If you respond by pressing ∗ instead of the password, this will cause the system to suspend calling you until it receives the next new/urgent message.
You will then be connected to your mailbox and can proceed with normal remote operation (see “Retrieving voice mail messages from an off-premises location”).
...To an external pager
You can program pager notification to operate either as the sole notification method or in conjunction with phone delivery.
You can have the system call and activate your external pager whenever the first new/urgent message is left in your mailbox and repeat the page (at the interval programmed by the System Administrator) until all new messages have been retrieved.
Note:
You can toggle the feature on or off in user programming (PROGRAM 6 1).
Click here for specific menu selections.
Urgent messages
You can have all new messages delivered or choose to have only urgent messages delivered. If you have enabled the urgent message feature as part of user programming (PROGRAM 6 4), your personal greeting must include instructions for the caller to press 2 to mark the message as urgent. (See “Examples: Sample greeting 2” in “Personal greetings.”) If you have new, urgent messages, your VOICE MAIL key’s LED will “flutter” (blink rapidly) and, when you retrieve your messages, the system will play urgent messages ahead of other new messages.
Note:
(References throughout this User’s Guide to the VOICE MAIL key refer to the 24- and 48-Key Feature Phones and ESI Cordless Handsets; on a 12-Key Feature Phone, you must have assigned one of the programmable feature keys to be a Voice Mail key.)