Live call recording

(Not available on 12-Key Feature Phone,
or on IVX S-Class [or older IVX C-Class] with Integrated Answering Machine)

To begin recording both sides of the conversation during a call, press RECORD. Recording will continue until either you press RECORD again, the call is completed, or the maximum recording length is reached (default is 10 minutes; adjustable by only the Installer). To resume recording, you must press RECORD again. During recording, the RECORD LED will “flutter” (blink rapidly) green and RECORDING will appear on the display.

You can record any conversation, including a conference call or service observing call. You also can make a personal recording — useful for recording personal reminders, in office conversations or meetings — by lifting the handset or pressing SPEAKER and then pressing RECORD. Internal dial tone will stop and recording of your station will begin until either RECORD is pressed again or you hang up, whichever occurs first.

Quick Move

The Quick Move™ feature is perfect for use by a receptionist or, indeed, anyone who receives a call that would be more appropriate for one or more other currently unavailable co-workers (for whom you have programmed station keys on your phone).

Let’s say someone calls and wants to speak to one of your co-workers. You say that the co-worker isn’t there now but you’ll be happy to let the caller leave a voice message. However, the caller protests that he doesn’t “want to talk to a recording” and wants you to write down the message. Worse, you know that some of your other co-workers will want to hear what this caller has to say.

But here’s all you have to do: just press RECORD and then, while recording (and “taking down” the message, as far as the technophobic caller knows), press the station keys for those to whom you wish to Quick Move the message. You can do this for as many stations as you have station keys programmed on your phone.

Each designated user’s mailbox will receive the recording as a new message, but your mailbox won’t have the recording. This feature saves you a number of steps — i.e., you won’t need to access your mailbox and move the recording and delete the recording from your mailbox.

Playback of recordings

If you have recorded conversations, they will play after your old messages, or you can access them directly by pressing VOICE MAIL, RECORD. This will play back the recordings, starting with the newest recording. Recordings can be handled just like other messages.