Remote IP Feature Phone

Available for only IVX X-Class and IVX E-Class
[ESI Communications Servers use the 48-Key IP Feature Phone II locally and remotely]

• Introduction
• Troubleshooting

Introduction

Your Remote IP Feature Phone will operate like a regular ESI Feature Phone, with these important exceptions:

Exception 1: Channel availability display

The display on an idle Remote IP Feature Phone will show channel availability, rather than outside line availability:

Channel availability display

As depicted above, the bottom right of the display of an idle Remote IP Feature Phone will show RMT (short for remote). The display’s bottom left will show a number of boxes — as few as one or as many as 12, depending upon your system's installation and configuration — that represent the total number of available remote channels. A solid box indicates a remote channel that is in use; an open box indicates a remote channel that is available. If you access an outside line, your display will switch to the normal outside line usage display.

Exception 2: Channel queue display

There may be times when all remote talk paths are in use. When this occurs and you try to access a remote channel, you will hear a “fast busy” signal, and the display will look like this:

Channel queue display

If you wish to be queued to receive the next available remote channel, press 1 and hang up; when a path becomes available, your Remote IP Feature Phone will ring, the display will show FREE RMT CHANNEL — and, when you answer, a prompt will automatically tell you there is a channel available.

Exception 3: Paging limitation

The Remote IP Feature Phone can initiate pages; however, it cannot receive pages. For example, when the operator performs an all-page (# 0), this will be heard on the speakers of all extensions except those on the Remote IP Feature Phones in the system. Additionally, the Quick Page and Auto Page features are not available when calling a Remote IP Feature Phone.

Exception 4: No 911/emergency calls

Because your Remote IP Feature Phone isn’t connected directly to your local telephone network, you must use a regular phone connected locally, not the Remote Phone, to make 911 or other emergency calls. (See ESI document #0450-0262, included with your Remote Phone, for more information.)

Troubleshooting

Important:

The audio quality of the Remote IP Feature Phone is dependent on the quality of the connection between the Remote Phone and the IP PBX at the main office. High data traffic on a poor or overloaded connection will cause significant audio distortion, which may include pops and clicks, or warbling. In this case, contact your ESI Reseller or network administrator for assistance.

The quality of your main office’s outside phone lines also can affect the audio quality of the Remote IP Feature Phone. Due to the interface between advanced, packet-based phone systems and the traditional public telephone network, a poor-quality phone line can degrade audio quality, causing an echo on outside calls. An occasional echo isn’t unusual and doesn’t necessarily indicate a problem with your system or lines; however, if this problem occurs persistently, contact your ESI Reseller for assistance.

Condition	Procedure
Remote Phone display is blank	Check other phone functions. If you get dial tone when you lift the receiver and the display is blank, the phone is defective. Make sure the Ethernet cable is plugged into the phone’s NETWORK jack (and *not* the PC port). If no phone functions operate, check the phone power supply. It should be plugged into the phone and into an active AC outlet. If the display is still blank, the phone is defective. Contact your ESI Reseller if the phone is defective.
Remote Phone display shows software version	The Remote IP Feature Phone either is faulty or is, in fact, a non-remote (i.e., local) IP Feature Phone. Contact your ESI Reseller.
Remote Phone connects but doesn’t operate correctly	The Remote Phone may be defective. Contact your Reseller or use Esi-Test to test all of the Remote IP Feature Phone’s capabilities. (Esi-Test is part of the Esi-Tools Users’ Kit and can be installed on a PC from the CD-ROM that comes with the Remote Phone.)
Remote Phone won’t connect	Important: See the instructions on connecting a Remote Phone. Check the cable between the phone and network access device (router, hub or switch). This cable should be plugged into the NETWORK port on the bottom of the phone. Check that the link light for the port on the router is illuminated. If this light is not lit, check the power supply connection for the router. Check the cable between the network access device and the modem. The WAN port on a router should be plugged directly into the modem. If using a hub or switch, connect its UPLINK port to the modem. Check your IP connection by using your PC to access a site on the Internet (after accessing a Web page, press Ctrl R [for Refresh] to verify that your Web browser is displaying fresh data). Call the main office with a regular phone. Make sure the problem is not with the network or IP connection at the main office.
Phone works correctly but the audio quality is poor	The problem is probably with the connection between the Remote Phone and the IP PBX at the main office. Ask your Network Administrator or ESI Reseller to evaluate your connection to the main office using Esi-Networx.