Using feature keys
with Esi-Link

For only properly equipped ESI Communications Servers, IVX X-Class systems, and IVX E-Class systems.
If necessary, consult your System Administrator for more details.

To use a fixed feature key (e.g., TRANSFER) to access an Esi-Link location:

1. Press the fixed feature key.
2. Either:
   1. Press the appropriate Location Key.
      . . . or . . .
   2. Dial the location number.
3. Dial the destination as follows:
   1. If it’s an extension, voice mailbox or department group, dial the three-digit number.
   2. If it’s a phone number, dial the outside-line-access code (9, 8, or 71–76) followed by the phone number — e.g., 9  4 6 9  5 5 5 3 2 5 5 to dial 9 + 469-555-3255.

The following information shows how to use both fixed and programmable feature keys to make it even easier to use certain ESI phone system features over Esi-Link.

Paging

The ESI phone system can be programmed to allow paging through an overhead paging system and/or paging through some (if page zones have been created) or all of the ESI Feature Phones’ speakers.

Overhead paging

If the remote location system has an overhead paging system connected to it, you can page there by dialing the location number followed by the overhead paging port number (usually 199 or 599). After hearing the connect tone, you may make your announcement. If you frequently page that location, you can program a feature key with the location number followed by the overhead paging port number (e.g., on an IVX X-Class system [where the overhead paging port number is 599], if the remote cabinet was 712, you’d program the feature key with 7 1 2 5 9 9).

Paging through phones

To page through all of the ESI Feature Phone speakers at a remote location:

1. Press PAGE (#).
2. Press the appropriate Location Key.
3. Press 0.

To access a programmed paging zone (see the System Administrator for a list of page zones):

1. Press PAGE (#).
2. Press the appropriate Location Key.
3. Press the key for the page zone number (1, 2, 3, 4, 5, 6, 8, or 9). The Installer may have added an overhead paging system to one or more of these page zones.

Hold

Overview

• Placing a call on hold from home location to remote location — When you place a call on hold locally, you can initiate a page to a remote location, announcing the call and the line number on which it is placed on hold at the original location. Press PAGE (#), followed by the appropriate Location Key (and then dial the paging zone at the remote location). Upon hearing the page, the user at the remote location presses HOLD followed by the appropriate Location Key. The remote location station displays the location number and short name, as well as the line numbers currently on hold at that location. The remote location user dials the line number on which the call is on hold, and answers the call. (If no Location Key is programmed on the station, dialing the three-digit location number can be substituted for pressing the Location Key.)
• Placing a call on hold from one remote location to another — Once a call has been answered at a remote location, it can be placed on hold at that location. When the user from the remote location places the call on hold, that remote location user can initiate a page to any other remote location, announcing the location and line number where the call is on hold. The user at the extension at the other remote location presses HOLD followed by the Location Key for the location where the call is on hold. This user’s station displays the location number and short name, as well as the line numbers currently on hold at that original location. The new remote location user then dials the line number on which the call is on hold, and answers the call. (If no Location Key is programmed on the station, dialing the three-digit location number can be substituted for pressing the Location Key.)
        Alternatively, the remote user can transfer the call directly to the other remote location. The user at the other remote location can then place the call on hold and initiate a page to another remote location.

Hold set

You can place outside line calls on hold as you would normally. When paging someone at a remote location to retrieve the held call, remember to announce your location number and outside line number to be retrieved. For instance, if you need to have Jane in the Chicago office retrieve a call being held in Dallas (location 701, in this example):

1. While on a call on line 5 in the Dallas office, press HOLD.
2. Page the Chicago office.
3. Announce the call; e.g., “Jane, you have a Dallas call on line 5. Jane, line 5 in Dallas.”

Hold retrieval from a remote location

1. Press HOLD.
2. Press the preprogrammed Location Key (or dial the location number).
3. Dial the number of the line on which the call is being held.

Voice mail

Moving a message to a remote location

1. While playing back the voice mail message you wish to move, press 6.
2. Press the Location Key (or dial the location number).
3. Dial the mailbox (extension) number.

Dialing directly or transferring to a remote location mailbox

1. Press VOICE MAIL.
2. Press TRANSFER, and then immediately do one of the following:
   1. Press a programmable feature key that has been pre-programmed for that remote location mailbox;
      or
   2. Press the Location Key and then dial the remote mailbox number.
      or
   3. Dial the location number followed by the remote mailbox number.

Virtual Mailbox Key — remote location

To assign a programmable feature key to access a voice mailbox in a remote location:

1. Hold down the desired programmable feature key for at least two seconds to enter programming mode.
2. Press VOICE MAIL ∗.
3. Dial the remote location number (or use Location Dex to select the location and extension number).
4. Dial the remote extension number.
5. Press the feature key again.

When there are new messages in the Virtual Mailbox, the key will flash red. When you access the Virtual Mailbox, the key will light a solid green. If the Virtual Mailbox belongs to a remote-location Feature Phone, that phone’s VOICE MAIL key will also be lit.

Voice mail retrieval from a remote location

1. Press VOICE MAIL ∗.
2. Press the appropriate Location Key (or dial the remote location number).
3. Dial the mailbox (extension) number.
   If your voice mailbox password is enabled, the system will prompt you to enter your password. To proceed, enter this password.)

Quick Groups/Quick Move capabilities

Quick Groups can include both local and remote location extensions, departments and mailboxes that are assigned as station keys on your phone.