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Dialing an Esi-Link location

For only properly equipped ESI Communications Servers, IVX X-Class systems, and IVX E-Class systems.
If necessary, consult your System Administrator for more details.

To dial a station through Esi-Link, press the appropriate Location Key followed by the desired station’s remote location extension number. For instance, let’s say you’re in Dallas and want to call extension 112 at your Chicago location. Just press the Location Key for Chicago plus the extension number (112).

Note:

As an alternative, you may directly dial the location number — so, in this example, you’d dial 7 0 2 1 1 2. Throughout this User’s Guide, any reference to pressing the Location Key is interchangeable with direct dialing of the applicable location number.

Transferring calls, dialing VOICE MAIL, etc., all operate the same way. Basically, in each case where you would dial an extension, mailbox, or outside line access, just press the Location Key first if you’re calling a remote Esi-Link location.

As you dial, your ESI Feature Phone’s display shows the progress of the call. When you dial a Location Key, the short name of the location will appear on the Feature Phone’s display (e.g., a location in Dallas might be assigned a short name of “DAL”).

For example, let’s say you want to dial your Chicago location.

After you press the Location Key for Chicago, the display on your phone might look similar to this:

Location Key pressed

The boxes on the bottom line of the display show there are a total of six Esi-Link channels active at your location. Three of the Esi-Link remote channels are busy, and the rest are idle and available for new calls.

Or, when you press the Chicago Location Key and then dial the remote location extension (112 in this example), the display will look like this (note that another remote channel is now in use):

remote location dialed

If all Esi-Link channels at your location are busy, you will see:

remote channels busy

You will then be prompted to press 1 to queue for an available channel. If you choose to queue, you may press 1 and hang up. When a channel becomes available, your phone will ring, and when answered, you can redial the Esi-Link number.

Transferring calls

Outside callers can be transferred to remote location extensions, departments, and mailboxes.

Note:

On legacy ESI systems1 as well as ESI Communications Servers running older system software, Esi-Link doesn’t allow an outside call coming from one location to be transferred or forwarded to another (or third) location. In the event a call must be transferred to another location, use the hold feature.

Transferring an outside call to
a remote location extension or department

  1. Press TRANSFER.
    . . . then . . .
  2. Either . . .
    1. Press the Location Key and then dial the extension.
      . . . or . . .
    2. If you have a programmable feature key assigned to that location number and extension, press that key.

Transferring an outside call to
a remote location mailbox

  1. Press VOICE MAIL.
    . . . then . . .
  2. Either:
    1. Press the Location Key and then dial the extension.
      . . . or . . .
    2. If you have a programmable feature key assigned to that location number and extension, press that key.
1.
IVX E-Class, IVX X-Class, IVX Series, IP E-Class, and IP Series systems.