Wrap mode
For only ESI Communications Servers, IVX X-Class, and IVX E-Class
Not available on 12-Key Feature Phone
If you have paperwork or other wrap-up activities after a call, you’ll appreciate the system’s wrap mode. While you’re logged on as an agent, pressing the programmed wrap key (or placing the call on exclusive hold) prior to disconnecting from a call will set your station in wrap mode — this delays immediate assignment of the next call until you’ve had time to complete any wrap-up activities. Press the wrap key again to release your station from wrap mode and be available for the next call.
Notes:
The Installer may have set a maximum allowable wrap time. If so,
when you’re in wrap mode, the upper-right portion of the display will show a count-down timer
indicating the amount of time remaining in wrap mode. At the expiration of this timer,
you’ll automatically be available for the next call.
You need only one wrap key, even if your system allows you to be logged into two departments at the
same time.
Programming the wrap key
- Enter Help mode by pressing HELP.
- Press 3. Now, Help mode will describe each key you press.
- Press each programmable feature key to determine the location of the wrap key (the keys have been assigned beginning with the lower left-hand programmable feature key).
- Press HELP again to leave Help mode.
- To program a new key location (or if one hasn’t been previously programmed):
- Hold down the desired programmable feature key for at least two seconds, to enter programming mode.
- Dial 5 6 2.
- Press the programmable feature key again.
