While logged on:
No DND, monitor mode, call forward, or programming

For only ESI Communications Servers, IVX X-Class, and IVX E-Class
Not available on 12-Key Feature Phone

While you’re logged on as an agent, the system will deny your station the ability to place your phone in DND or monitor mode or to call-forward calls.

When you log off, your station returns to normal regarding these capabilities.