Downloadables
- VIP software and User’s Guide
- ESI Personal Programmer software and User’s Guide
- Esi-Check software and User’s Guide
- Administrator-only software
- Documentation for ESI systems and Presence Management
VIP software and User’s Guide
Important notes
- VIP 3.15.3 (or higher) is compatible with Windows Vista (as well as Windows 2000 and Windows XP).
- VIP and ESI Personal Programmer are mutually exclusive.
- Before downloading VIP, consult your ESI Reseller (who is responsible for your ESI technical support) to confirm that it will work with your particular system installation.
- Licensing controls whether, when installed on a user’s PC, the application will be VIP, VIP Professional, VIP PC Attendant Console, VIP ACD Agent, VIP ACD Supervisor, or VIP Softphone.†
- Carefully follow the installation instructions in the VIP Setup and User’s Guide.
IMPORTANT:- If the VIP Installer prompts you to Repair or Remove VIP, this means that
VIP is already installed on this PC. In that case:
- Select the Remove button (it will mention your installed VIP version) and click Finish.
- When the removal is complete, run the VIP Installer again and, this time, click Install to install VIP.
- Additional step ONLY if you are licensed† for
VIP ACD Supervisor . . .
In order to run reports, VIP ACD Supervisor users must install Crystal Reports separately. To do so, follow this procedure AFTER installing VIP :- Download the self-extracting archive for CRMerge.
- Run this archive to extract CRMerge.msi (or CRMerge).
- Run CRMerge.msi (or CRMerge).
- Additional step ONLY if you are licensed† for
VIP Softphone AND will be using a Plantronics headset with your PC . . .
Do the following AFTER installing VIP :- Download the self-extracting archive for the Plantronics_Device.msi driver installer.
- Run this archive to extract Plantronics_Device.msi (or Plantronics_Device).
- Run Plantronics_Device.msi (or Plantronics_Device) to set up Plantronics headset use on your PC.
- If the VIP Installer prompts you to Repair or Remove VIP, this means that
VIP is already installed on this PC. In that case:
- Use the VIP ACD Supervisor documentation only if you are licensed† for that particular VIP application.
- Each document is a standard .PDF file. If you have difficulty viewing its contents, visit this page on the Adobe Web site to obtain the free software application, Adobe Reader.
- If you’re just curious as to what the various VIP applications are, visit the VIP section of ESI’s Web site.
†
If you need help with licensing, consult your ESI Reseller.
| Item | ESI part # | Vers./Rev. | Link (size) |
| VIP software (“VIP_3_15_03.exe”) | — | 3.15.3 | 13,901,824 |
| VIP Setup and User’s Guide | 0450-0513 | M | 3,578,590 |
| VIP ACD Supervisor Setup and User’s Guide | 0450-0986 | E | 3,954,252 |
| CRMerge (“CRMerge.exe”) (Needed only if this will be a VIP ACD Supervisor installation; see “IMPORTANT” information above) |
60,440,576 | ||
| Plantronics device driver installer
(“Plantronics_Device.exe”) (Needed only if this will be a VIP Softphone installation AND you’ll be using a Plantronics headset on your PC; see “IMPORTANT” information above) |
323,584 | ||
ESI Personal Programmer
software and User’s Guide
Important:
VIP and ESI Personal Programmer are mutually exclusive.
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Personal Programmer software (“ESI_Pers_Prog_1-0-2.exe”) | — | 1.0.2 | 8,810,496 |
| ESI Personal Programmer Setup and User’s Guide | 0450-1160 | A | 3,342,101 |
Esi-Check software and User’s Guide
Important notes
- Consult the User’s Guide (downloadable, below) for instructions on installing and using Esi-Check. We recommend you read this short document before downloading Esi-Check.
- For use only by IP phone users to monitor their phones’ network connections.
| Item | ESI part # | Vers./Rev. | Link (size) |
| Esi-Check software (“EsiCheck.exe”) | — | 1.4.0 | 2,281,472 |
| Esi-Check Setup and User’s Guide | 0450-1079 | B | 266,993 |
Administrator-only software
Important:
System Administrators, download and install this software only in consultation with your ESI Reseller. The software requires use of an Installer or Administrator password.
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI System Administrator software* | — | 1.2.0.2 | 7,786,496 |
| Esi-Admin software** | — | 4.14.2 | 9,273,344 |
*
Vista-compatible. For use with only ESI Communications Servers (introduced March, 2007).
**
Not for use with ESI Communications Servers.
Phone system documentation
(User’s Guides and Administrator’s Manuals)
Select the ESI phone system you’re using.(If not sure, ask your System Administrator.) |
Current • ESI Communications Servers • ESI C-Plus • IVX S-Class • IVX C-Class |
Discontinued • IVX X-Class • IVX E-Class • IP E-Class • IP Series • IVX 128 Plus • IVX 128 • IVX 20 Plus • IVX 20 • Original IVX |
Important:
These are standard .PDF files. If you have difficulty viewing their contents, visit this page on the Adobe Web site to obtain the free software application, Adobe Reader.
Current systems
| ESI Communications Servers (ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50 • ESI-50L) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for ESI Communications Servers | 0450-1047 | C | 2,554,201 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | C | 209,007 |
| ESI Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI Remote IP Cordless Handset Guide (legal-sized) | 0450-0948 | A | 182,937 |
| ESI Presence Management User’s Guide | 0450-0793 | D | 223,638 |
| ESI Communications Servers Administrator’s Manual | 0450-1048 | C | 907,429 |
| ESI C-Plus | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI C-Plus User’s Guide | 0450-1177 | A | 1,526,242 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | C | 209,007 |
| ESI Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI Presence Management User’s Guide | 0450-0793 | D | 223,638 |
| ESI C-Plus Administrator’s Manual | 0450-1180 | A | 222,763 |
| IVX S-Class (IVX 56s • IVX 42s) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for IVX S-Class with voice mail |
0450-0467 | N | 1,526,242 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | C | 209,007 |
| ESI Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI Presence Management User’s Guide | 0450-0793 | D | 223,638 |
| IVX S-Class Administrator’s Manual | 0450-0458 | K | 342,196 |
| IVX S-Class Administrator’s Worksheets | 0450-0459 | C | 89,632 |
| ESI Feature Phone User’s Guide for IVX S-Class with Integrated Answering Machine [This model was discontinued March 16, 2007.] |
0450-0484 | H | 1,369,895 |
| IVX C-Class (IVX 20c) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for IVX C-Class with voice mail |
0450-0329 | E | 787,991 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | C | 209,007 |
| IVX C-Class Administrator’s Manual | 0450-0379 | E | 226,844 |
| IVX C-Class Administrator’s Worksheets | 0450-0380 | B | 36,742 | ESI Feature Phone User’s Guide for IVX C-Class [with no voice mail] |
0450-0512 | B | 571,342 |
| ESI Feature Phone User’s Guide for IVX C-Class with Integrated Answering Machine [This model was discontinued May 1, 2004.] |
0450-0483 | A | 1,549,342 |
Select your system • Top of page
Discontinued systems
| IVX X-Class (IVX 256x • IVX 128x) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for IVX X-Class and IVX E-Class |
0450-0366 | M | 2,166,682 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | C | 209,007 |
| ESI Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI Presence Management User’s Guide | 0450-0793 | D | 223,638 |
| IVX X-Class Administrator’s Manual | 0450-0507 | F | 711,529 |
| IVX X-Class Administrator’s Worksheets | 0450-0508 | C | 104,546 |
| IVX E-Class (IVX 128e • IVX 72e) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for IVX X-Class and IVX E-Class |
0450-0366 | M | 2,162,299 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | C | 209,007 |
| ESI Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI Presence Management User’s Guide | 0450-0793 | D | 223,638 |
| IVX E-Class Administrator’s Manual | 0450-0328 | H | 698,189 |
| IVX E-Class Administrator’s Worksheets | 0450-0378 | D | 104,284 |
| IP E-Class (IP 200e • IP 40e) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide† | 0450-0366 | J | 1,522,749 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | C | 209,007 |
| IP E-Class Administrator’s Manual | 0450-0381 | D | 543,034 |
| IP E-Class Administrator’s Worksheets | 0450-0382 | A | 139,726 |
†
ESI issued no IP E-Class-only version of this document, so use this older revision of the
combined X-/E-Class User’s Guide — and only for IP E-Class.
For a User’s Guide for IVX X-Class and IVX E-Class, consult their version, above.
| IP Series (IP 200 • IP 40) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IP Series User’s Guide | 0450-0189 | C | 489,415 |
| Esi-Link-related supplement | 0450-0338 | B | 172,452 |
| Remote Phone-related supplement | 0450-0282 | D | 126,821 |
| IP Series Administrator’s Manual | 0450-0194 | C | 248,907 |
| IVX 128 Plus | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 128 Plus User’s Guide | 0450-0200 | D | 594,685 |
| Esi-Link-related supplement | 0450-0338 | B | 172,452 |
| Remote Phone-related supplement | 0450-0282 | D | 122,314 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 128 Administrator’s Manual | 0450-0086 | C | 171,627 |
| Administrator’s programming supplement | 0450-0202 | C | 140,333 |
| IVX 128 | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 128 User’s Guide | 0450-0073 | B | 563,697 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 128 Administrator’s Manual | 0450-0086 | C | 175,990 |
| IVX 20 Plus | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 20 User’s Guide | 0450-0071 | B | 462,023 |
| IVX 20 Plus-related supplement | 0450-0162 | C | 188,945 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 20 Administrator’s Manual | 0450-0087 | B | 278,390 |
| Administrator’s programming supplement | 0450-0157 | D | 152,279 |
| IVX 20 | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 20 User’s Guide | 0450-0071 | B | 457,693 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 20 Administrator’s Manual | 0450-0087 | B | 274,030 |
| Original IVX | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX Power User’s Guide | 0200-0004 | A | 496,134 |
| IVX Administrator Manual | 0200-0013 | n/a | 457,871 |
Select your system • Top of page
Copyright © 2008 ESI (Estech Systems, Inc.). IVX is a registered trademark of ESI. Adobe is a registered trademark of Adobe Systems, Inc. Product specifications subject to change without notice.